Minimums:

• Opening Order Minimum: $100

• Reorder Minimum: $80

Payment Methods:

• Acceptable Forms of Payment: Credit card or PayPal.

• No other specific payment methods required for different order values or types.

Payment Terms:

• Payment is required upfront for all wholesale orders.

• Cash on delivery (COD) payment and deferred payment terms (e.g., Net 30, Net 60, Net 90) are not offered at this time.

Estimated Production or Lead Time:

• Standard Lead Time for Orders of $200 or More: 8-10 business days.

• Cut-off Date for Orders: 14 business days before major holidays.

• Orders will be fulfilled based on the provided lead time and cut-off dates.

Shipping Method:

• Default Shipping Method: UPS.

• Alternate carriers will be considered if requested.

• Shipments may be insured for added protection.

• Local drop-off is available for Pittsburgh customers.

Drop Shipping:

• Drop shipping services are not currently offered.

Shipping Cost:

• Shipping costs will be calculated based on order size and weight.

Product Customization and Samples:

• Customization: Products are open for customization as well as custom pieces.

• Samples: No samples will be provided at this time due to the relatively small size of the business.

Returns, Cancellations, and Discounts:

• Return Policy: Returns will be accepted if items significantly differ in quality from the presented website images. Return requests must be submitted in writing within 14 days of receipt of the order.

• Cancellation Policy: Orders can be canceled if new pieces have not been created yet; otherwise, a 50% cancellation fee will apply.

• No buy-back credits are offered at this time.

• Retailers are allowed to discount items below MSRP.

Smooth Process: